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FAQ's

Please take a look at our FAQ's before getting in contact with us.

Click on the question to display the answer, If your answer isn't listed here then please get in contact.

 

Do you have a catalogue?

Yes and no. Our website is essentially an online catalogue. We are currently creating a hard copy catalogue which will be arriving in the near future. Make sure you join our mailing list (at the bottom of this page) to receive our special promotional email and offers.

What forms of payment do you accept?

For purchases online, Windoor is proud to accept the following:

   MasterCard
   Visa
   Maestro
   Delta
   Visa Electron
   Solo.
   PayPal®

We do not accept:

   Cash
   Personal cheques
   Cash-On-Delivery (C.O.D.)

How long will it take for me to receive my order?

For all purchases use the guide below to estimate delivery time.

   Standard (Second Class): Allow 2-7 business days for delivery
   First Class: Allow 2 business days for delivery
   Next Day Delivery (Special): Allow 1-2 business day for delivery

Business days are Monday through Friday, excluding bank holidays.

All standard orders will be processed and shipped the next business day. Expedited orders placed after 2PM will also be processed and shipped the next business day.

Can I return an unwanted product?

We understand that sometimes you may change your mind about a purchase. You can contact us to return unwanted items to store either by phone, or online if the item purchased from our website.

For more information about returning products, visit out Deliveries and Returns page.

I have not received my order?

Getting your order to you complete and on time, in our eyes is of utmost importance, and is, to us – the number one priority. All items are dispatched within two working days however, delivery times may vary due to postage companies lead times. If you have not received your items during the recommended time frame please contact us.

If your order has still not been delivered please contact us via the contact page.  To do this click on ‘Contact Us' at the top of this page and then either click on ‘sales@windoorservices.net' or use one of the other contact methods located on the left hand side.

I’ve received a faulty product?

Due to the volume of products that we sell online, we are unable to physically check every item. While we endeavor to provide the best quality products, there are always going to be exceptions! If you do unfortunately receive faulty goods, please contact us immediately. To do this click on ‘Contact Us' at the top of this page and then either click on ‘sales@windoorservices.net' or use one of the other contact methods located on the left hand side.

Unless you notify a member of staff within 7 working days after the date when you became aware of such damage, loss or shortage, you will be deemed to have accepted the goods in satisfactory condition and suitability.

hat do I do if a product arrives damaged?

If an item is damaged when it gets to you, simply contact us within seven days of receiving your order. We will work with you to return the damaged item and ask if you’d like to place an order for a new product.

There’s no need to wait for your credit or refund to order another item, but you will not be credited or refunded until the damaged part is received. The credit will take 3-5 business days (depending on your bank).

Unless you notify a member of staff within 7 working days after the date when you became aware of such damage, loss or shortage, you will be deemed to have accepted the goods in satisfactory condition and suitability.

What do I do if my order is incorrect or missing an item?

Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an item is missing, please contact us within 7 days of receiving your order. We'll investigate the cause and work with you to resolve the issue. After the 7 days of the delivery date, we do not accept responsibility for missing items. If you have questions about your order, just give us a call on 01656 745050. Monday-Friday 8AM - 5PM or Saturday, 8AM – 12Noon.

How do I use promotion codes or coupons?

To redeem a promo code or coupon, you can enter the promotion code during the checkout process, after you enter your shipping and billing information. If you need more instruction or have additional questions, simply give us a call on 01656 745050. Monday-Friday 8AM - 5PM or Saturday, 8AM – 12Noon.

How do I contact Customer Support?

We want you to have a great experience every time you shop with us here at Windoor. We hope that our FAQ section will help answer any questions you might have. However, should you require any additional help then please contact our Customer Support Team. We are here Monday-Friday 8AM - 5PM or Saturday, 8AM – 12Noon.

Is the information I give you secure?

Yes. We use industry standard encryption to ensure your private information is protected.

I have forgotten my password?

It's easy to reset your password, simply click the "forgot your password?" link on the login page and follow the onscreen instructions.

How do I create an account?

Creating an account to shop on Windoor is simple and easy to do. Click on the 'Register' link in the top right hand corner of the screen and enter your details. Once done, you're ready to start discovering what we have to offer.

Keeping your account safe

You will be required to provide a password for your account as part of our security measures. You are solely responsible for maintaining the security and secrecy of your password and should not under any circumstances give out this information to anyone not expressly authorised by you to use your account. You accept sole responsibility for any use of (whether authorised or not), or action taken using, your account. If you have any reason to believe that your password is compromised, you must change it immediately. 

Here is some advice to help you make more secure online transactions. 

Keeping credentials safe

   When creating a password, use strong passwords (combination of letters and numbers).
   Do not use the same password for different sites - frequently change the password on sites and apps you use to make payment.
   Avoid entering credentials when connected to public Wi-Fi/hotspot, or from a unknown device (webcafe, etc.).
   Avoid data spoofing: when credentials or credit card information are required, always check there is a padlock icon and the URL begins with https://
   When a website shows a page saying "The connection is not private", it means that the connection is not safe and the website is not approved as secure.
   Never share your full credentials (especially your password) on the phone, chat, email, etc. - Helpdesk agents never ask for them.


Keeping your computer safe

   Never open email attachments coming from unknown senders.
   Install antivirus software from a well-known vendor on your machine. Before accessing a site using your credentials, make sure that the antivirus is up and running with "auto protect" on (usually, the antivirus icon is in the task bar). Do not reduce the protection settings and have a full scan performed regularly (several times per month).
   Software updates are the seatbelts of online security, they makes you safer online: always apply all operating system and software security updates available including signatures lists.
   Official App stores: For maximum security, always download & update your application from an official application store
   Do not unlock (jailbreak) your mobile device to enable specific installation.
   Never install or execute applications downloaded from unofficial vendor.