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Delivery and Returns

We hope that you find your order more than satisfactory and to our usual standards, if unfortunatelyt you do have to return your products from us, please follow the below outlines.

 

Returning an Unwanted Item

We understand that you may wish to return your purchases and you have 30 days to do so. Returned items which are not in new or unused condition or which are returned after the approval period will not be credited and the goods will be returned to you.

Please follow the below easy steps to ensure the smooth running of your return:

   Repackage the products in their original packaging ensuring all the labels, especially the security labels are in place.
   Apply the return address label or alternatively address as follows:

Returns,
Windoor Services,
60 Village Farm Road,
Village Farm Industrial Estate,
Pyle,
CF33 6BN.

Take the package to your local Post Office and return to us. We recommend that you do this via recorded delivery and retain proof of purchase. Please note that we will not be held responsible for any goods lost in transit. Returns postage is at your cost.

 

Returning a Faulty Item

If the product is faulty please give a brief description of the fault included within your return package.

If you find that the product is not wanted/required once you have received it just follow these easy steps:

   Repackage the products in their original packaging ensuring all the labels, especially the security labels are in place.
   Apply the return address label or alternatively address as follows:

Returns,
Windoor Services,
60 Village Farm Road,
Village Farm Industrial Estate,
Pyle,
CF33 6BN.

Please ensure that you obtain proof of purchase. We do not accept any responsibility for any loss of items by postage until it is in our possession.

We will then issue a refund within 14 days.