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Terms & Conditions

Welcome to Windoor! Our terms and conditions comply with UK legislation and are designed to ensure that customers can shop with confidence and ease.

Please read these conditions carefully before using this website. By using the website, you signify your agreement to be bound by these conditions.

These terms and conditions apply only to web-site sales. Different policies apply in-store.

Privacy Policy

We respect your privacy. Any personal information we collect from you is solely for the purpose of completing your order and providing service and support to you. We will request your name, e-mail address, phone number, mailing address, credit card number, and expiration date. We will use this information to complete the order and notify you of your order status. Any information you provide is protected and will not be sold, traded or rented to third parties.


We use cookies to enable customers to use the Shopping Cart and to process customer orders to completion. Please note that customer details are not stored in cookies. Cookies are also used by Google Analytics to monitor activity across the website and to analyse popular products. This information is not personal and is not tied to a company or an identifiable individual.

By placing an order through the website your contact details are automatically entered onto our marketing database. This will be used for newsletters, promotions and sending information to promote similar goods and services. If you do not wish to be added to this database, you must send an e-mail to following confirmation of your order, stating that you do not wish to be added. An unsubscribe link will always be available on any emails that we send to allow you to opt out of any further campaigns.

To prevent or detect fraud, or to assist in verifying your identity we may make searches about you at credit reference agencies who will supply us with information, including information from the Electoral Register, for the purpose of verifying your identity. The agencies will record details of the search whether or not this application proceeds. The searches will not be seen or used by lenders to assess your ability to obtain credit. By placing an order on this site you have given your consent for personal information to be used in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.

Pricing and Availability

Prices advertised on our Website are sometimes slightly lower than store prices. This is usually due to specific offers and discounts advertised online that apply to online purchases only. All prices are in £ sterling (GBP) exclusive of VAT and exclusive of delivery. They will be shown on check out after you have confirmed your shipping details. You may pay by any major credit card or debit card. Credit and debit cards are only charged when we dispatch your order. If all the items you ordered are in stock we will ship your order within 3 working days. Usually, if an order is placed before 12 Noon and items are in stock, the goods will be despatched the same day. All efforts are made to fulfil orders within 14 working days, however additional and unavoidable delays may occur subject to product availability. Prices, offers and products are subject to availability and may change before (but not after) we accept payment for your order. Errors & omissions excepted.

The processing of a payment and acknowledgement of an order does not constitute a legally binding contract. Windoor reserve the right to cancel an order at any point prior to despatch. In such an occurance, any funds will be refunded in full and customers will be notified by email or telephone of the cancellation.

Photography, Pictures and Images

All photography, pictures and images of all products and similar items on the site are for illustrative purposes only unless otherwise expressly noted.